Since 1978, Greenwood Communities and Resorts has been a leader in the creation and management of award-winning residential and resort communities in the Southeastern United States. The company first began shaping Hilton Head Island’s Palmetto Dunes Oceanfront Resort in 1979 and through its newest communities of Big Canoe in the North Georgia Mountains, The Reserve at Lake Keowee west of Greenville, SC, and The Ponds in Summerville, SC. Just like Progressive Technology; Greenwood continues to build on its reputation for excellence and creativity.
Palmetto Dunes Oceanfront Resort , one of the finest resort destinations in the world, was in need of a more modern and feature rich phone system to support their multiple sites including a busy Call Center. Their number one goal was to partner with a vendor that they could trust. As the long time provider of Palmetto Dunes’ IT infrastructure support, Progressive Technology welcomed the opportunity to work with Palmetto Dunes for the telephone system replacement project. Progressive Technology analyzed all of Palmetto Dunes’ existing expenses at their multiple locations and by converting to one phone system using VOIP (Voice over IP), reduced their phone expenses by 40%. …less than 24 months to return their investment! The state-of-the-art communication system not only saved them money, but also introduced Palmetto Dunes Oceanfront Resort to a host of new features – such as detailed reporting at their call center and the ability to route calls from each location to their call center during busy times. To keep things flexible, they have access to a hot desking feature which allows their users mobility and to use different phones with individual login details. Flat panel Televisions were also installed to display call status and other reporting. Progressive Technology continues to be a reliable and trusted provider for Palmetto Dunes providing support for all of their technology needs!